Customer Support Advocate |
| Location: | Salt Lake City, UT |
| Salary Range: | Competitive Salary |
| Benefits: | Yes |
| Employment Type: | Full Time |
| Employer: | Tomax Corporation |
| Description: | APPLY AT http://demo.hirebridge.com/tomax/index.html
Tired of working RETAIL hours . . . with nights, every holiday, and so many weekends? Always the person in the store that everyone goes to with �computer problems�? Do you have a solid and diverse retail background? Want a career change with upward mobility in the field of computer software?
If you are a current or former Retail Store inventory specialist, department head, store bookkeeper, assistant manager, or a store manager, we are interested in you!
Leading provider of on-demand, real-time retail solutions, Tomax Corporation, offers a compelling work experience and environment in our warehouse office headquarters in downtown Salt Lake City. We offer a dynamic work environment based on an open culture, along with modern methods and technologies that provides great opportunities (and challenges) for talented candidates.
We are looking for a Customer Support Advocate. This position is responsible for providing technical software application support to our mass retail customers by answering questions on function and usage of our software products. This position is responsible for advocating between the customer and Tomax to ensure the success and the satisfaction of the customer with the usage of their Tomax products after implementation. This is not a call center type help desk position.
Duties include:
� Answering questions on the function and usage of Tomax retail management software applications;
� Providing recommendations for configuration/setup of software applications;
� Assisting with the troubleshooting and identification of system bugs;
� Solving logged issues;
� Assisting with the final testing of customer enhancements; and
� Serving as the primarily liaison between Tomax and the customer.
You must have the following skill set:
� 2-5 years experience in a customer applications support environment;
� 2+ years experience in a retail environment using retail management software applications;
� Bachelors degree in Computer Science, Information Technology, Business, related area or equivalent experience;
� Proficient PC skills for testing, troubleshooting, and call logging;
� Good communication and interpersonal skills;
� Knowledge of the Tomax product suite is preferred;
� Project Management experience preferred;
� Oracle, Unix, or Linux experience preferred; and
� Experience with SQL preferred.
For a better understanding please visit www.tomax.com to learn more about Tomax and Retail.net.
Competitive pay and great benefits package available, including:
� Medical insurance
� Dental insurance
� Vision insurance
� 401(k) and Roth 401(k) with employer matching
� Employer paid basic group term life insurance
� Employer paid long term disability insurance
� Short term disability insurance
� Flexible spending accounts
� Health savings accounts with employer contributions
� Generous paid time off allowances that begin to accrue immediately
APPLY AT http://demo.hirebridge.com/tomax/index.html |
|
|
This job is no longer active. Please click here to see current job listings.
|
