Network Support Engineer |
| Location: | Salt Lake City, UT |
| Salary Range: | 40-55k |
| Employment Type: | Full Time |
| Employer: | Parallel HR Solutions, Inc. |
| Description: | A Global information, communications and technology company is currently seeking an experienced Network Support Engineer for our Utah-based support division.
Job Duties:
� Troubleshoot all Level 1/ 2 Calls from customers.
� Ensure consistent customer satisfaction.
� Document all communication with customers in the CRM.
� Notify/Discuss with TL/Manager on tickets that require assistance.
� Timely handoff ( escalation) of cases that require technical escalation to L3 TAC.
� Plan and constantly work on upgrading tech and product expertise.
� Contribute to the knowledge base/ Tech Forum.
Basic Criteria:
� 3+ years experience in configuration and troubleshooting high-end networks and security appliances.
� The Ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
� Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
� Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.
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| Qualifications: | Basic Skill Set:
� Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
� Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.
� Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
� Experience on routing protocols -- RIP V1/V2, OSPF, BGP
Core Skill Set:
� Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
� Working knowledge on Cisco, Checkpoint, Juniper ,Fortinet, SonicWall, Netscreen
� Experience on troubleshooting tools like Sniffer, Ethereal, Wireshark.
� CCNA, CCNP ,Checkpoint Certification, CCSP certifications will be an added advantage.
Other information:
� Medical/Dental/Vision/401k
� 2 weeks PTO/year + 9 paid holidays
� Continued education opportunities
� Career advancement opportunities
� School-schedule flexibility
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